Our decision to work towards ISO 9001 certification demonstrates our commitment to providing a high-quality and consistent service to our clients and our ongoing investment in technology, development and processes and procedures. To become ISO 9001 compliant, we underwent an evaluation process that included quality management system development, a management system documentation review, pre-audit, initial assessment, and clearance of non-conformances, all of which work to identify corrective actions that eliminate non-conformance to the quality management standard. Our clients can rest assured knowing we undertake systematic reviews and annual third-party audits to ensure requirements are met. Fostering a process of continual improvement, client data is kept in secure hands surrounded by quality processes.
1. Ensure compliance of our products and services with customer requirements, standards, and appropriate regulations.
2. Demonstrate our ability to consistently and repeatably deliver quality products and services.
3. Emphasize our commitment to continuous improvement in the provision of quality products and services.
4. Establish our organization's dedication to social commitment and environmental respect.
5. Ensure the fulfilment of our internal operative controls and compliance with security and confidentiality, aligning with AICPA's Description Criteria and Trust Services Criteria for Security, Availability, Processing Integrity, Confidentiality, and Privacy.
The before mentioned Quality Policy was approved by the SOUTHWORKS' Board of Directors on February 15th, 2024.